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High-touch support to ensure optimal system performance and uninterrupted workflows so your lab can focus on science.
get in touchFrom proactive maintenance and monitoring to complex troubleshooting, Semaphore’s white-glove service keeps your informatics systems operating at peak efficiency. We handle system updates, asset management, and tailored problem-solving so you can focus on advancing your lab’s mission.
Ensure your systems remain operational and optimized with continuous performance checks and updates.
Rapidly resolve issues with personalized, expert support designed to address your lab’s specific challenges.
Stay ahead of technological advancements and laboratory process changes with seamless system and workflow updates.
Train lab users on your informatics system so that you get the most value out of your investment.
Let Semaphore administer your lab system so your team can focus on science.
Proactive maintenance and rapid troubleshooting reduce disruptions, keeping your lab running smoothly.
Our approach ensures personalized, client-focused support for even the most complex lab environments.
With Semaphore managing your informatics systems, you can focus on core lab activities without worrying about technical challenges.
Laboratory informatics is a specialized field that combines multiple disciplines to optimize operations for labs facing increasing competition and a changing technology landscape.
Our high-touch, personalized service supports software the way it is actually configured and used in your lab, including master data, interface, and security.
Yes, we have informatics experts with experience in many systems, as well as technical experts who can troubleshoot any informatics issues you might have. We can also provide on-demand training on operating or troubleshooting informatics systems.
Yes, we specialize in supporting LIMS and other informatics systems, with deep expertise in Clarity LIMS, Labbit, and other industry-leading platforms.
Our support engagements are typically one or multi-year contracts with defined Service Level Agreements, including response times, resolution times, and on-call schedules.
Our service includes proactive monitoring, maintenance, troubleshooting, system updates, user training and tailored support for your lab’s unique needs.
